Frequently Asked Questions
Everything you need to know about shopping with SOLAI.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
SOLAI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my package?
You can track your package by clicking the link in your shipping confirmation email or by logging into your SOLAI account and visiting the 'Order History' section.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product page for details or contact our support team for assistance with a defective item.